Boiler care plans · Hertfordshire
Boiler care plans that keep things simple
Your annual boiler service booked for you and carried out thoroughly, a written record of every visit, member labour rates on any repairs, and direct contact with Craig and Sophie. Three plans, clear launch prices, no minimum term. Open to any make of gas boiler, anywhere in Hertfordshire. Plans aren't on sale yet: register your interest and we'll let you know when sign-up opens.
- ✓From £14 a month
- ✓Card or Direct Debit
- ✓No minimum term
Coming soon
Care plans coming soon
Our care plans are launching soon. Plans aren't available to buy yet – register your interest and we'll let you know as soon as sign-up opens.
Essential
For homeowners who want their boiler serviced every year without having to think about it.
£14
a month · launch price
- ✓Annual boiler service, booked for you
- ✓Reminders when your service is due
- ✓Written service record kept on file
- ✓Priority booking ahead of non-members
- ✓Member labour rates, 10% below our standard rates
- ✓Phone advice, Mon–Fri 9am–4pm
Limited places
Priority
For homeowners who want help quickly when the heating or hot water plays up.
£29
a month · launch price
- ✓Everything in Essential
- ✓We aim to visit by the end of the next working day
- ✓Up to 2 visits a year with our first-hour minimum charge waived (first 30 minutes on site included)
- ✓Member labour rates, 15% below our standard rates
Priority places are deliberately limited, so every Priority member gets the attention they expect. When it's full, you can join the waiting list.
Landlord
For landlords and letting agents who want the annual paperwork sorted.
£25
a month per property · launch price
- ✓Annual boiler service
- ✓Gas Safety Record (CP12) at the same visit, for the boiler plus 1 other gas appliance
- ✓Reminders well before your CP12 is due, plus a digital copy
- ✓Priority response for tenant heating and hot-water problems
- ✓Member labour rates, 15% below our standard rates
Good to know: plans are for properties in the county of Hertfordshire (not Luton). We check your postcode when you join. Repairs are always priced before we start, with labour at your member rate. Out-of-warranty parts are charged at our standard price.
Side by side
Compare the plans side by side
Essential
Priority
Landlord
Monthly price
£14
£29
£25 per property
Best for
Homeowners who want the service sorted
Homeowners who want help quickly
Landlords and letting agents
Annual boiler service (manufacturer's instructions, flue gas readings, written record)
✓
✓
✓
Reminders and booking done for you
✓
✓
✓ (service and CP12)
Priority booking ahead of non-members
✓
✓
Priority response for tenant heating and hot-water problems (working hours)
Phone advice, Mon–Fri 9am–4pm
✓
✓
—
Gas Safety Record (CP12), boiler plus 1 other gas appliance
—
—
✓ (extra appliances £30 each)
Response target
—
We aim to visit by the end of the next working day
—
Visits with our first-hour minimum charge waived (first 30 minutes on site included)
—
Up to 2 a year, Mon–Fri 9am–4pm
—
Member labour rate
10% below standard
15% below standard
15% below standard
Weekday first hour (standard £90)
£81
£76.50
£76.50
Each extra 30 minutes (standard £30)
£27
£25.50
£25.50
Out-of-warranty parts and materials
Our standard price
Our standard price
Our standard price
No travel charge anywhere in Hertfordshire
✓
✓
✓
Any make of gas boiler
✓
✓
✓
Places
Open
Limited (waiting list when full)
Open
Member rates
Our member rates
Plan members pay our member labour rates for any repair work. We always give you a price before we start.
Monday to Friday, 8am to 5pm
First hour (minimum charge)
Each extra 30 minutes or part
Standard (non-member)
£90.00
£30.00
Essential member (10% below standard)
£81.00
£27.00
Priority or Landlord member (15% below standard)
£76.50
£25.50
Priority visit with first-hour minimum waived (up to 2 a year, Mon–Fri 9am–4pm)
£0 – first 30 minutes on site included
£25.50 after the first 30 minutes
Member rates also apply to our out-of-hours work, at the same percentage below our standard out-of-hours rates (evenings, weekends and bank holidays). Out-of-warranty parts, materials and expenses are charged at our standard price for everyone. Parts still under the manufacturer's warranty go through the manufacturer, and we deal with them for you. If the manufacturer doesn't pay for fitting a warranty part, the fitting is charged at your member rate. There's no separate call-out fee: our first-hour minimum charge works as the call-out.
Plain and simple
What's not included
We'd rather you knew now than found out later.
- –Repairs, parts and materials. Labour is charged at your member rate; out-of-warranty parts at our standard price.
- –Breakdown visits on Essential and Landlord. The first-hour minimum charge applies, at your member rate.
- –On Priority: more than 2 visits a year with the first-hour minimum waived, and time beyond the first 30 minutes on those visits (both at your member rate).
- –Out-of-hours work (evenings after 4pm, weekends and bank holidays). Member rates still apply, below our standard out-of-hours rates.
- –Power flushing, system cleaning, upgrades and replacement boilers. We quote for these separately.
- –Plumbing, drainage or electrical work outside the boiler and its controls, unless we agree it in advance.
- –Gas Safety Records on Essential and Priority. Choose the Landlord plan for these.
- –Paying for, or paying back, engineers you arrange yourself.
Before plans launch
Good to know before you join
Where
Plans are for properties in the county of Hertfordshire (not Luton). We check your postcode when you join and again at your first booking. If your property is outside Hertfordshire, we'll refund any payment taken.
First service
Every plan starts with a first service. If we find your boiler unsafe or needing repair, we'll explain why and give you a quote. Plan visits continue once it's in safe working order.
Working hours
Monday to Friday, 9am to 4pm, excluding bank holidays. Requests after 4pm, at weekends or on bank holidays count as received on the next working day.
Who visits
Craig or one of our trusted subcontractors working on our behalf. Everyone who does gas work for us is Gas Safe registered for that work, and we stay responsible for all work done under your plan.
Payment
Once plans launch: monthly by card or Direct Debit through Stripe, from the date of your first payment. No minimum term.
Cancelling
Once plans launch, you'll be able to cancel at any time by calling or emailing us; your plan will stop at the end of the month you've paid for. 14-day cooling-off for a full refund. If you cancel within 12 months of your first plan service, we'll ask you to pay the difference between your plan payments and our standard price for the visits you've had. It's never more than that standard price.
Moving within Hertfordshire?
Your plan moves with you. Just tell us your new address.
FAQs
Questions about our care plans
Is a care plan the same as boiler insurance?
No. Our care plans are service agreements, not insurance. They pay for your scheduled servicing and for priority access to our team. Repairs, parts and further labour are charged at member rates, and we don't pay for repairs or replacement boilers. If you want breakdown insurance that pays for repairs, talk to an authorised insurer.
What happens at the annual service?
We service your boiler to the manufacturer's instructions, take flue gas analyser readings and give you a written service record. We keep a copy on file, and we'll contact you when the next one is due.
Which boilers do your plans include?
Any make of gas boiler, at the same price. We're a Vaillant Advanced Installer, which is handy for Vaillant owners, but every boiler gets the same service standard.
Will my plan service keep my manufacturer's guarantee valid?
Many manufacturer guarantees ask for a yearly service by a Gas Safe registered engineer. Your plan service is done to that standard and recorded. The guarantee itself comes from the manufacturer, and its own terms apply, so it's worth checking yours.
My boiler has stopped working. What do I do?
Call us. Plan members are booked in ahead of non-members. On Priority, we aim to visit by the end of the next working day, and on up to 2 visits a year we waive our first-hour minimum charge, with the first 30 minutes on site included. After that, time is charged at your member rate. If a repair is needed, we'll give you a price before we start.
How are repairs and parts charged?
Labour is charged at your member rate: 10% below our standard rates on Essential, and 15% below on Priority and Landlord. Out-of-warranty parts and materials are charged at our standard price. Parts still under the manufacturer's warranty go through the manufacturer, and we deal with them for you.
Where are your plans available?
Anywhere in the county of Hertfordshire (not Luton), with no travel charge for members. We check your postcode when you join and at your first booking.
Who will carry out my service?
Craig, or one of our trusted subcontractors working on our behalf. Everyone who does gas work for us is Gas Safe registered for that work, and we stay responsible for all work done under your plan. Bookings and reminders are handled by Sophie, who runs our office.
Why are Priority places limited?
So that we can keep to our response target. When Priority is full, you can join the waiting list or choose Essential in the meantime.
How do I pay?
Our plans aren't on sale yet, so there's nothing to pay today. When sign-up opens, you'll pay monthly by card or Bacs Direct Debit through Stripe's secure checkout, and your plan will run month to month from the date of your first payment. Register your interest and we'll email you as soon as sign-up opens.
Can I cancel?
Yes. Once our plans launch there'll be no minimum term: you'll be able to cancel at any time by calling or emailing us, and your plan will stop at the end of the month you've paid for. You'll also be able to cancel within 14 days of joining for a full refund (if you ask us to visit in that time, we'll charge a fair amount for the work done). If you cancel within 12 months of your first plan service, we'll ask you to pay the difference between your plan payments and our standard price for the visits you've had, and never more than that. Plans aren't on sale yet, so there's nothing to cancel today.
What if I move house?
If you move within Hertfordshire, your plan moves with you. Just tell us your new address.
Will the price go up?
We'll always give you at least 30 days' notice by email of any price change, and you can cancel free of charge before it takes effect.
What is your workmanship guarantee?
We guarantee our workmanship for 12 months from the date of the work, including work done by our subcontractors on our behalf. If something we did isn't right, we'll come back and put it right at no charge.
I'm a landlord with several properties. How does it work?
Each property needs its own Landlord plan at £25 a month. The annual visit includes the boiler service and the Gas Safety Record for the boiler plus 1 other gas appliance; extra appliances are £30 each at that visit. You or your agent arrange access with the tenant.
Interested in a plan?
Our care plans are launching soon. Register your interest in the plan you like, or call us on 01707 240387 or 07961 749082 and we'll help you pick the right one.
Our care plans are service agreements, not insurance. Plans aren't on sale yet; our draft plan terms will apply once they launch.