Essential care plan
Your annual boiler service, booked for you, for £14 a month
For homeowners who want their boiler serviced every year without having to think about it. We book your service, carry it out to the manufacturer's instructions with a written record, and you get member rates on any repairs.
- ✓Card or Direct Debit
- ✓No minimum term
- ✓Any make of gas boiler
Essential
£14
a month · launch price
Register your interestService agreement, not insurance. Compare all plans
Coming soon
The Essential plan is coming soon
Our care plans are launching soon. Plans aren't available to buy yet – register your interest and we'll let you know as soon as sign-up opens.
What's included
Everything in the Essential plan
Essential is our simplest plan: your service sorted every year, and a local team to call when you need us.
- ✓One annual boiler service each plan year, booked for you, done to the manufacturer's instructions with flue gas analyser readings
- ✓Reminders when your service is due, and booking done for you
- ✓Written service record kept on file
- ✓Priority booking: you're offered the next available appointment ahead of non-members
- ✓Member labour rates, 10% below our standard rates, on any repair work
- ✓Phone advice from our team, Monday to Friday, 9am to 4pm (excluding bank holidays)
- ✓No travel charge anywhere in Hertfordshire
- ✓Any make of gas boiler, at the same price
Plain and simple
What's not included
We'd rather you knew now than found out later.
- –Repairs, parts and materials. Repair labour is charged at your member rate; out-of-warranty parts and materials at our standard price.
- –Breakdown visits. Our first-hour minimum charge applies, at your member rate (£81 instead of £90 on weekdays).
- –Out-of-hours work (evenings after 4pm, weekends and bank holidays). Member rates still apply, below our standard out-of-hours rates.
- –Gas Safety Records (CP12). Choose the Landlord plan for these.
- –Power flushing, system cleaning, upgrades and replacement boilers. We quote for these separately.
- –Plumbing, drainage or electrical work outside the boiler and its controls, unless we agree it in advance.
- –Paying for, or paying back, engineers you arrange yourself.
Member rates
Your member rates
Essential members pay 10% below our standard labour rates: £81 instead of £90 for the first hour on weekdays, then £27 instead of £30 per 30 minutes. We'll always give you a price before we start.
Monday to Friday, 8am to 5pm
First hour (minimum charge)
Each extra 30 minutes or part
Standard (non-member)
£90.00
£30.00
Essential member (10% below standard)
£81.00
£27.00
Member rates also apply to our out-of-hours work, at the same percentage below our standard out-of-hours rates (evenings, weekends and bank holidays). Out-of-warranty parts, materials and expenses are charged at our standard price for everyone. Parts still under the manufacturer's warranty go through the manufacturer, and we deal with them for you. There's no separate call-out fee: our first-hour minimum charge works as the call-out.
Coming soon
Register your interest in the Essential plan
Check your property is in our plan area
Plans are for properties in the county of Hertfordshire (not Luton). We check your postcode when you join and again at your first booking.
Plans aren't available to buy yet. Register your interest and we'll email you as soon as sign-up opens. There's nothing to pay now and no obligation to join. When plans launch, our plan terms will explain the cooling-off period and how cancelling works.
When sign-up opens, you'll be able to pay monthly by card or Direct Debit through Stripe. Our plan terms are in draft and being reviewed by our solicitor; they will apply once plans launch.
Our care plans are service agreements, not insurance. They pay for scheduled servicing and for priority access to our engineer. Repairs, parts and further labour are charged at member rates, and we don't pay for repairs or replacement boilers. If you want breakdown insurance that pays for repairs, talk to an authorised insurer.
Good to know
Good to know before you join
Where
Plans are for properties in the county of Hertfordshire (not Luton). We check your postcode when you join and again at your first booking. If your property is outside Hertfordshire, we'll refund any payment taken.
First service
Every plan starts with a first service. If we find your boiler unsafe or needing repair, we'll explain why and give you a quote. Plan visits continue once it's in safe working order.
Working hours
Monday to Friday, 9am to 4pm, excluding bank holidays. Requests after 4pm, at weekends or on bank holidays count as received on the next working day.
Who visits
Craig or one of our trusted subcontractors working on our behalf. Everyone who does gas work for us is Gas Safe registered for that work, and we stay responsible for all work done under your plan.
Payment
Once plans launch: monthly by card or Direct Debit through Stripe, from the date of your first payment. No minimum term.
Moving within Hertfordshire?
Your plan moves with you. Just tell us your new address.
FAQs
Questions about the Essential plan
Is a care plan the same as boiler insurance?
No. Our care plans are service agreements, not insurance. They pay for your scheduled servicing and for priority access to our team. Repairs, parts and further labour are charged at member rates, and we don't pay for repairs or replacement boilers. If you want breakdown insurance that pays for repairs, talk to an authorised insurer.
What happens at the annual service?
We service your boiler to the manufacturer's instructions, take flue gas analyser readings and give you a written service record. We keep a copy on file, and we'll contact you when the next one is due.
Which boilers do your plans include?
Any make of gas boiler, at the same price. We're a Vaillant Advanced Installer, which is handy for Vaillant owners, but every boiler gets the same service standard.
Will my plan service keep my manufacturer's guarantee valid?
Many manufacturer guarantees ask for a yearly service by a Gas Safe registered engineer. Your plan service is done to that standard and recorded. The guarantee itself comes from the manufacturer, and its own terms apply, so it's worth checking yours.
How are repairs and parts charged?
Labour is charged at your member rate: 10% below our standard rates on Essential, and 15% below on Priority and Landlord. Out-of-warranty parts and materials are charged at our standard price. Parts still under the manufacturer's warranty go through the manufacturer, and we deal with them for you.
Can I cancel?
Yes. Once our plans launch there'll be no minimum term: you'll be able to cancel at any time by calling or emailing us, and your plan will stop at the end of the month you've paid for. You'll also be able to cancel within 14 days of joining for a full refund (if you ask us to visit in that time, we'll charge a fair amount for the work done). If you cancel within 12 months of your first plan service, we'll ask you to pay the difference between your plan payments and our standard price for the visits you've had, and never more than that. Plans aren't on sale yet, so there's nothing to cancel today.
Will the price go up?
We'll always give you at least 30 days' notice by email of any price change, and you can cancel free of charge before it takes effect.
Prefer to talk it through?
Call us on 01707 240387 or 07961 749082 and we'll help you pick the right plan, with no pressure.