How it works
Joining will take a few minutes, and we do the remembering for you
Our care plans are launching soon. Register your interest now and we'll email you as soon as sign-up opens. Then choose a plan, join online, and our office will be in touch within one working day to book your first service.
Coming soon
Care plans coming soon
Our care plans are launching soon. Plans aren't available to buy yet – register your interest and we'll let you know as soon as sign-up opens.
Step by step
From choosing a plan to your first service
1
Choose your plan
Compare Essential, Priority and Landlord, and read what's included and what isn't.
2
Check your postcode
Plans are for properties in the county of Hertfordshire (not Luton). Check yours on the plan page.
3
Join online when sign-up opens
Plans aren't on sale yet. When they launch, you'll pay monthly by card or Direct Debit through Stripe's secure checkout.
4
We call to book you in
Our office will be in touch within one working day to arrange your first service.
After you join (once plans launch)
What happens next
Your first service
Every plan starts with a first service. If we find your boiler unsafe or needing repair, we'll explain why and give you a quote. Plan visits continue once it's in safe working order.
Every year after that
We'll remind you when your next service is due and book it in. Landlords get a CP12 reminder well before it's due.
Member rates all year
Plan members pay our member labour rates on any repair work, and we always give you a price before we start.
Payment
Once plans launch: monthly by card or Direct Debit through Stripe, from the date of your first payment. No minimum term.
Cancelling
Once plans launch, you'll be able to cancel at any time by calling or emailing us; your plan will stop at the end of the month you've paid for. 14-day cooling-off for a full refund. If you cancel within 12 months of your first plan service, we'll ask you to pay the difference between your plan payments and our standard price for the visits you've had. It's never more than that standard price.
FAQs
Questions about joining
How do I pay?
Our plans aren't on sale yet, so there's nothing to pay today. When sign-up opens, you'll pay monthly by card or Bacs Direct Debit through Stripe's secure checkout, and your plan will run month to month from the date of your first payment. Register your interest and we'll email you as soon as sign-up opens.
Can I cancel?
Yes. Once our plans launch there'll be no minimum term: you'll be able to cancel at any time by calling or emailing us, and your plan will stop at the end of the month you've paid for. You'll also be able to cancel within 14 days of joining for a full refund (if you ask us to visit in that time, we'll charge a fair amount for the work done). If you cancel within 12 months of your first plan service, we'll ask you to pay the difference between your plan payments and our standard price for the visits you've had, and never more than that. Plans aren't on sale yet, so there's nothing to cancel today.
What if my boiler needs work at the first service?
Every plan starts with a first service. If we find your boiler unsafe or needing repair, we'll explain what's needed and give you a price at your member rate. Plan visits continue once it's in safe working order.
What if I move house?
If you move within Hertfordshire, your plan moves with you. Just tell us your new address.
Will the price go up?
We'll always give you at least 30 days' notice by email of any price change, and you can cancel free of charge before it takes effect.
Let us look after your boiler service from now on
Our care plans are launching soon. Register your interest, or give us a call and we'll talk you through them, with no pressure.